returns & exchanges
Return Policy
Unopened orders, wrong sizes, and size exchanges — here’s exactly how returns work.
Return Policy
Last updated: July 22, 2026
1. Overview
This policy explains when and how you can return or exchange an order placed through premiumbifolddoors.com.
2. Unopened Orders
Unopened, undamaged orders may be returned within 14 days of delivery, subject to a 20% restocking fee. Items must be in their original, unopened packaging to qualify.
3. Wrong Size or Item Shipped
If we shipped the wrong size or item, contact us and we’ll correct it at no cost to you — no restocking fee, no return shipping charge.
4. Exchanging for a Different Size
If the correct item was delivered but you’d like to exchange it for a different size, we accept the exchange within the 14-day window, subject to a 20% fee.
5. Packaging Damaged by the Customer
If the packaging has been damaged by the customer, the order is not eligible for return — even if it was never opened or installed. (Damage that occurs during shipping is handled separately — see the freight damage process in our Terms of Use.)
6. Custom Orders
Custom-sized or custom-finished doors are made to your specifications and are not eligible for return or exchange, except in the case of a manufacturing defect.
7. How to Start a Return
Contact us with your order number and the reason for your return. We’ll confirm eligibility and provide next steps.
8. Contact
info@premiumbifolddoors.com
747-444-1446